GROUP CLASS RULES
Our rules and policies have been set and put in place so Riverina K9 Academy can provide a safe and supportive environment for everyone. Our group classes are great for students wanting to get the best start with their puppy, proof and generalise their dog’s established skills in a social environment as well as students wanting to work on their dog’s behaviour and associations around other people or dogs.
An initial skills and behaviour assessment is required to be passed to join in our group obedience classes. This is so we can make sure you and your dog meet the basic requirements at a beginners level to participate safely and productively. A dog must first be able to do some very basic and foundational exercises and engage with their handler at an entry level to participate. This assessment will require a prior booking and will have an additional fee. Following your dog’s assessment we can provide you the best advice on how to achieve the goal of group class participation. Group classes are not always the best place for every dog and person to begin their training journey therefore private tuition is at times required to help preparation in terms of skills and associations around new people or dogs in this type of social situation.
These classes are structured for a range of ages, breeds and skill levels (beginners, intermediate and advanced) to maintain and further proof or generalise their dogs obedience and skills.
It is important your dog is healthy and physically able to participate in the classes.
You will be required to provide adequate distance between your dog and others at all times. This includes upon your entry and exit to the training yard. On leash greetings are strictly prohibited at all times unless instructed by a trainer. Our classes are a mixture of participants focussing on skills and behaviour around other dogs and people. A safe distance between participants is important to keep everyone safe and advocated for.
You are required to bring your dog to class on quality, suitable equipment that is secured properly without fault. You must meet the requirements to handle your dog in terms of your strength and ability to handle them in a group situation. The details of this will be discussed prior with one of our trainers.
You are required to bring your own treats in a suitable treat pouch to each session. This includes enough treats to go through a 45 minute session. It is important your dog is hungry to want to work for the food rewards over the course of this session.
You must be over 15 years of age to handle a dog in our group classes. Minors will be required to be completly supervised at a 1:1 ratio by an adult at all times – this is not inclusive of supervision from the handler participating in the class. It is important those participating as handlers are in attendance only in the training yard. We will have additional chairs at each session if you would like to attend in pairs and take turns handling your dog during g the session. Every handler will need to be assessed prior to meet knowledge and physical ability requirements.
You must not miss anymore than 3 group classes in a row, otherwise a skills and behaviour assessment will be required. This will not include if weeks are missed due to trainer absence or bad weather.
At the beginning of each week to secure your class space you will register your name on class roll call post on our private Facebook group posted by your trainer. Our group class places are by prior booking only as their are capped numbers. The organiser will comment when maximum numbers have been reached. We have the right to refuse participation if this process is not followed or we have reached class capacity. Where you and your dog are a no show to a booked class you will still be issued a fee to cover your training space.
Payment for each class is required at each session. We accept electronic payments only via our square card tapping system. Please bring your card or phone with you to class to make this payment on the day.
Prime roll or air dried treats can be purchased at the end of each session.
Ongoing communication to all group participants is made available regularly via our private Riverina K9 Academy Group Class Facebook group that you will be given access to following passing an inutial assessment or forecasted private training tuition. It is all students obligation to keep updated on all communication and posts regularly to inform participation.
Compliance to all rules and regulations are required to participate in our classes. Any recommendations or decisions made by Riverina K9 staff are final.
Our mission is to provide all students a safe and positive environment to keep learning and improving with their dog.
GENERAL TERMS & CONDITIONS
Last Updated: 20th of August, 2023
Introduction
These Terms and Conditions (these “Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “your”, “student”, “user”) and Riverina K9, along with its agents, assigns, and affiliates (“Academy”, “Riverina K9”, “we”, “us”, or “our”), concerning your access to and use of our premier educational programs for students seeking to further their knowledge of dog training techniques and methods (collectively, the “Services”). You agree that by using the Services, you have read, understood, and agreed to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
You may not use or access the Services unless, and by accessing the Services you represent and warrant that, you (1) if an individual, are at least 18 years of age, (2) have not at any time breached a contract with Riverina K9, and (3) accept and agree to be bound by these Terms.
While the provisions of these Terms will generally be applied as stated, Riverina K9 reserves the right to revise all terms, provisions, policies, requirements, and procedures contained in these Terms. Every effort will be made to keep students advised of any such changes. It is especially important that students note that it is their responsibility to remain apprised of current requirements for their particular programs and to understand that they will be bound by and must comply with all terms, provisions, policies, requirements, and procedures contained herein.
Riverina K9 is an affirmative action/equal opportunity education institution and does not discriminate based on an individual’s race, color, national origin, sex, sexual orientation, gender identity, religion, age, veteran status, ancestry, or any other legally protected classification in employment, admissions, or activities.
Intellectual Property Rights
We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents, and other intellectual property rights associated with the Site and our Services. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Services, you are granted a limited, revocable, non-exclusive, and non-transferable license to access and use the Site or material provided in accordance with these Terms. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
User Representations
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non¬human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or otherwise breach any of the above representations or warranties, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
Student Registration
To be eligible for enrollment, a prospective student must be at least 15 years of age prior to the start date of the program. Students under the age of 18 will require signed authority from their legal guardian. Additionally, students must meet the following criteria:
Criminal Background Conditions: Riverina K9 is committed to providing a safe learning environment for all students and faculty. Prospective students may also required to be subjected to a criminal background check upon request. An application from a prospective student that indicates a history of being convicted of or pleading guilty or no contest to a violent crime or other type of felony will be subject to further review by Riverina K9 before being accepted. This policy extends to those students who have already enrolled or are active students. Conviction of a felony while attending, or while awaiting a class start is grounds for termination or denial. With regard to admissions decisions, Riverina K9, after its review, will notify students in writing of its decision to accept or deny the application for enrollment. Riverina K9 will not, however, accept applicants who:
Have been convicted of, or plead guilty, or no contest, to a violent crime involving a weapon.
Have been convicted of or plead guilty or no contest, to sexual assault or other sexually related crime, including but not limited to child pornography or any non-consensual, involuntary sexual act.
Have been convicted of, or plead guilty or no contest, to a felony within the previous year.
Have been convicted of, or plead guilty or no contest, to a felony and released from prison within one year of expected enrollment date.
Have been convicted of, or plead guilty or no contest, to murder, attempted murder or voluntary manslaughter.
Have been convicted of, or plead guilty or no contest to selling, transporting, delivering, cultivating and manufacturing, or intending to sell illegal drugs or controlled substances unless such conviction or plea is more than 15 years old.
Physical Requirements: We recommend students handling dogs be aged 15 years and above. Whereby a student is younger, they must first show competency and be signed of by a trainer that they are able to handle a dog safely and follow instruction in a group training environment. A student enrolling in any of our available programs must be able to, and hereby agrees that he or she can:
Attach and detach animal training collars and leashes.
Grasp and hold a leash, controlling small, medium and large dogs.
Be able to reach above and below shoulder height with both hands.
Be outdoors in various weather conditions.
Physically restrain large dogs if they are handling one.
Hear normal conversation up to 100ft away and in close proximity to others.
Fast paced walking for extended periods of time while conducting activities.
Visually be able to observe people/dogs 100ft away and in close proximity to others.
Inherent Risks
It is imperative for students to acknowledge that engaging in dog training and related activities can impose considerable physical demands. It should be noted that accidents leading to injuries, both to individuals and dogs, are possible occurrences. It is to be clearly understood that Riverina K9 cannot be held accountable for any injuries sustained by students or dogs as a result of their involvement in the activities encompassing or associated with our training programs.
English Language Proficiency
It is noteworthy that all instructional sessions conducted at Riverina K9 are exclusively carried out in the English language. It is essential to clarify that Riverina K9 does not offer any services pertaining to the instruction or enhancement of English language skills.
Transfer Credits
Owing to the distinct and exceptional characteristics of our programs, we do not extend acknowledgment or accreditation to any previously completed coursework obtained from other educational establishments or institutions.
Services
As a provider of quality educational programs for pet guardians seeking to further their knowledge of dog training techniques and methods, we prepare students to be empowered dog handlers and carers. We’ll empower and support you with practical strategies that will assist you in reaching your goals with your dog whatever they may be. We follow evidence-based guidelines, and take an integrated approach towards your pet’s learning and overall mind and body health. We believe clear communication and trust between pets and their humans is necessary for both to enjoy a strong and healthy relationship. Prices for all services are at our sole discretion and are subject to change.
Regardless of your current skill level and experience working with dogs, our Dog Training Programs have something to offer. Our goal is to meet the learning requirements of each individual student, and our private programs can be customized within reason to meet those needs.
Our curriculums have been developed to provide you with the necessary skills to become a proficient handler for your dog. Our curriculums are regularly reviewed and updated to ensure that students are provided with the most current information in the industry. Our curriculum is also designed to provide the student with a variety of techniques that can be applied to accomplish their goals.
Group Class Dog Training
At Riverina K9, we take immense pride in presenting group classes
Engaging in our group class sessions presents a wonderful opportunity for your canine companion to interact with novel individuals and work on their skills in the vicinity of other dogs. These classes and programs have been created to suite a highly supported approach towards learning for dogs of all age groups and skill levels in a social setting.
These instructive courses and supervised meets are convened on a weekly basis, with each session lasting approximately 45 to 60 minutes.
Participating in our group classes offers an abundance of advantages for both you and your dog Notably, they serve as an excellent avenue through which you can acquire a diverse spectrum of dog training proficiencies. Furthermore, these classes serve as a crucial medium for fostering indispensable socialization skills with your dog.
Fees and Payment
Puppy Preschool fees are collected via an initial holding deposit and then an electronic enrollment fee for the remainder. Payment for additional classes or successive adult group sessions can be paid for on the day or prior by arrangement with pre-booking. Riverina K9 accepts payments through our electronic payment system (Stripe) and on the day via square payments. Please make sure you agree with these terms and conditions.
User Content
You can share your content (also known as “User Content”) with Riverina K9, and/or other users through the Services, including your projects, assessments, and other submitted assignments. You are in charge of and have all ownership rights to the User Content you produce and distribute. Course content and other materials made available on the Riverina K9 platform by or on behalf of Instructors via the Services are not considered User Content. Such Content Offerings as between Riverina K9 and Instructors are regulated by the applicable agreements in place between Riverina K9 and Instructors. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your User Content.
Feedback Regarding the Services
We appreciate your ideas, opinions, and other feedback (“Feedback”). By sending us any feedback, you give us permission to use it without restriction or payment to you. Riverina K9 does not give up the right to use any comparable or related Feedback that was previously known to Riverina K9, created by our employees or contractors, or discovered through other sources.
RULES AND REGULATIONS
Student Code of Conduct
Riverina K9 Academy’s success depends on many factors, including the quality of its instruction, the success of its graduates, and the image its student’s project. There is more to being a successful dog handler than learning the skills that are taught in class.
Riverina K9 Academy reserves the right to impose a variety of disciplinary actions, including suspension or permanent termination from our Academy, on any student whose behavior is in the violation of the Code of Conduct. To clarify, staff will determine in their sole discretion if the Code of Conduct has been violated. Disciplinary action may be taken under this Code of Conduct regardless of whether that conduct also involves alleged or proven violation of any laws. Below, we have highlighted a selection of our rules and regulations.
Drugs/Alcohol: Use or possession of drugs and drug paraphernalia while on or off Riverina K9 property will not be tolerated. Alcohol is prohibited during class activities. Riverina K9 will also work cooperatively with police and local authorities to promote prevention strategies and, where necessary, respond to students who are in possession of or under the influence of alcohol or illegal drugs. Such conduct is grounds for immediate termination from our classes.
Unprofessional Behavior: Any type of behavior at our facility that is contrary to the Academy’s mission to provide excellent services will not be tolerated. Unprofessional behavior includes, but is not limited to, using vulgar or offensive language, not following instructions, dishonesty, antagonizing behavior, and being disrespectful to others. Such conduct is grounds for immediate termination from our classes.
Attitude: Proper attitude must be shown at all times. Profanity, derogatory comments, racial, ethnic or sexist remarks will not be tolerated between students or from students to staff. Such conduct is grounds for immediate termination from our classes.
DRESS CODE POLICY
To ensure student’s safety is maintained, students must:
Wear clothing that does not confine movement but is not so loose it could get caught in gates or easily be grabbed by a dog.
Wear safe, covered, non-slip shoes.
Wear a hat and sunscreen appropriate to the weather.
Tools and Equipment
Students are encouraged to bring quality and appropriate tools and equipment when participating in classes.
Governing Law
These Terms and your use of the Site are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. Any disputes concerning this website are to be resolved by the courts having jurisdiction in New South Wales.
Informal Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.
Binding Arbitration
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Arbitration Rules of Australia. The arbitration may be conducted in person, through the submission of documents, by phone, or online by a single arbitrator appointed in accordance with the then-current rules. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Exceptions to Informal Negotiations and Arbitration
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
Disclaimer
THE SERVICES ARE PROVIDED ON AN AS¬IS AND AS¬AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD¬PARTY PROVIDERS OF SERVICES. AS WITH THE PURCHASE OF A SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN OUR TERMS, IN SUCH CASES, RIVERINA K9’S LIABILITY OF THE WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Indemnification
You agree to defend, indemnify, and hold harmless Riverina K9, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, (including reasonable attorneys’ fees and expenses), made by any third party due to, arising out of, or in connection with: (1) your use of the Services; (2) your breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) any malfunction, damage or disruption to any network channel, or (6) any harmful act toward any other student. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Miscellaneous
These Terms and any policies or operating rules posted by us in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms or use of the Services. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.
STUDENT COMPLAINT/GRIEVANCE PROCEDURE
If a student feels he or she has an issue or grievance that needs to be addressed, the student should first take the issue to an instructor. If the complaint cannot be adequately resolved there, the student should then address it, in writing, to the Training Director at enquiries@riverinak9.com.au.
GROUP CLASSES POLICIES
General
Riverina K9 agrees to provide our services to you subject to our terms and conditions. You acknowledge and accept that by using our services you agree to be bound by our terms and conditions.
Cancellation & Postponement policy
We do not provide refunds or reschedules for set group classes. Puppy and group class dates/times are final and we do not offer make-up sessions if you are unable to make it.
A session may be postponed/rescheduled in the event that the instructor is too ill to teach and rescheduled accordingly or the weather is deemed unfit to be out in for humans and dogs. We will provide as much notice as possible in this event and communicate other options.
Training Session Refund Policy
Our classes and are sold on an ‘as is’ basis. We are not under any obligation to refund pre-paid training sessions post enrollment.
Refunds will not be issued if the client is unable to attend the class they are enrolled in or have made a prior booking to attend.
Weather Policy
In the event of extreme weather (storm, rain, wind or extreme heat – above 28 degrees) it is the trainers’ discretion whether training will continue. The trainer will take into account the dogs’ wellbeing as the utmost priority, as extreme weather can cause dogs to be panicked, anxious, less focused or have the potential to get overheated and ill. We will advise you as soon as possible when a session needs to be rescheduled, and we will work with you to reschedule to an appropriate date.
Vaccination/Titer Policy
We require all dogs that train on property owned by Riverina K9 Services have current C5 vaccinations (core vaccines + kennel cough) or alternatively core titers taken within the last week resulting in adequate immunity against Parvo, Hepatitis or Distemper. In all cases we request evidence of kennel cough being administered. We have the right to refuse service if your dog has not formally been vaccinated or provided evidence of current high immunity against the possible contraction of Parvo, Hepatitis or Distemper. We require an up to date copy of current vaccination or recent titer results prior to commencing any program with us where there are face to face sessions at our training facility. Your dogs health and wellbeing is our priority.
Should you choose to not vaccinate your puppy or dog (with the exception of regular titer testing) you will be refused access to our training facilities. Should you choose to not vaccinate your puppy or dog Riverina K9 Services or any employees will not be held accountable for any ill health relating to parvo virus, distemper, adenovirus or kennel cough your dog experiences once a training service have taken place in your home or out of the home.
Sick or Injured dogs Policy
If your dog is sick or injured, please contact us as early as possible to reschedule your session and discuss your options. The safety of your dog is paramount to us. If we believe that the dog has a medical condition or required medical support we will refer you to seek medical advice from a Veterinarian prior to you commencing the training program with us.
Safety precautions
Clients are to adhere to safety measures expressed by the Trainer during sessions in regard to working with dogs or within the set environments.
Equipment Policy
We believe equipment in and of itself is not dangerous. The incorrect use of any equipment can however cause harm. We believe it is negligent for dog trainers to avoid educating well-meaning dog owners on the pros and cons of all available dog training equipment simply because of the personal bias of the trainer. We hold no bias surrounding equipment and endeavor to demonstrate best practice with all equipment we use in group classes.
Children Policy
We are happy for children to be a part of training sessions however must be accompanied and supervised by an adult >18+ years at all times. We encourage children 15+ years to handle dogs. All minors should be supervised by an adult on a 1:1 ratio. If children are being disruptive within the group environment we ask that you be considerate of others in this focused learning environment.
Clothing & Footwear Policy
We recommend covered shoes and adequate clothing be worn during training sessions. Where necessary sunscreen and a hat.
Confidentiality Policy
All communications and/or documentation to and from Riverina K9 Services is private and confidential. This information and documentation may not be shared with any third parties unless requested and disclosed formally by both parties. Should clients require a discrete and fully confidential service please discuss during the enrolment process.
Photography/Video release
You agree that any photos or video footage taken of yourself and your dog(s) while attending our classes may be used in marketing or promotional material, by Riverina K9 Services.
Amendments to policies
We retain the right to change or amend these terms and conditions at any time.
Dog training
As a client of Riverina K9 Services you understand and agree that in order to achieve ongoing success with any training program delivered by us you must follow the instructions of the trainer and must maintain the training exercises shown to you on a regular basis. This applies to any of our classes, programs and all training sessions.
ASSUMPTION OF RISK, INDEMNIFICATION, AND WAIVER OF LIABILITY
I consent that all the information provided to Riverina K9 Services to date to my current knowledge is true and correct. I hereby give permission for Racheal Romeo of Riverina K9 Services to enter my property under my supervision. I acknowledge the purpose of this visit is for Riverina K9 Services to gain information to further progress myself, members of my family and my dog towards a future dog training or conditioning program.
I acknowledge and understand this is group class and not a private 1:1 training session
All the information that has been passed on to Riverina K9 services regarding my dog’s age, history, health, current behaviour and capabilities is true and correct.
To minimize all risks, I agree to disclose to the Riverina K9 Services any sensitivities my dog may present prior to a visit. I agree to immediately inform the Riverina K9 Services of any situations that may provoke nervousness, aggression, reactivity or ill health in my dog.
I understand Riverina K9 may refuse services if a medical evaluation or a Veterinarian certificate is requested to rule out underlying medical conditions or injury that may negatively contribute to your dog’s behaviour or physical health. I understand Riverina K9 Services may request consent from my dogs Veterinarian to participate in ongoing training or exercise safely.
I, as the owner or legal guardian of (the “Dog”), represent, understand and consent to the following:
In consideration for the dog training classes, behavior assessment, and skill evaluation activities (referred to as the “Services”) offered by Riverina K9 Services, its instructors, officers, directors, employees, partners, owners, volunteers, agents, and franchisees (collectively referred to as the “Released Party”), I affirm my understanding of and agreement to the terms outlined below:
1. I, as the owner or legal custodian of the canine, possess full authorization to engage in this Agreement. I accept responsibility for all requested services, products, and care specified in this Agreement, as well as those I grant approval for, along with any that become essential for medical or compassionate reasons.
2. My dog is appropriately immunized or titer tested, free from parasites, in sound health, and has not been ailing or exposed to another animal with any transmissible condition over the past 30 days. I commit to promptly notifying any known instances of my dog’s exposure to a transmissible disease, including but not limited to parasites, and I pledge to keep my dog away from attending until my dog displays no symptoms for a minimum of 14 days or until receiving written veterinary clearance.
3. I am solely accountable for any damage inflicted by my dog upon property, individuals, or other animals during my dog’s involvement in any services at Riverina K9 (hereafter referred to as the “Company”). I agree to defend, indemnify, and release the Company and its representatives (comprising staff, proprietors, executives, agents, and other duly designated representatives) from any such damage resulting from my dog’s actions, as well as any claims brought forth by the Company or third parties due to such damage. I will shoulder all expenses related to damages or claims, including legal fees and expenditures.
4. The Company may necessitate an evaluation of each dog before participating in any activities, to evaluate temperament, health, and interactions with both other dogs and Company personnel.
5. The Company has placed significant reliance on the information I have provided, especially regarding my dog’s health and behavior. In the event that it is uncovered that I have provided false information, I will bear sole responsibility for any resulting harm. This encompasses responsibilities such as indemnification, vaccination costs, medical care for affected animals, necessary quarantines, potential business closures, and other precautions or remedies to address potential exposure.
6. Both I and any accompanying guests, whether brought by me or sent on my behalf, acknowledge the inherent risks associated with entering the Company’s premises and participating in training related services. These risks include the possibility of injury, illness, or parasite transmission stemming from my dog, another animal, or the conditions of the property. I hereby agree to absolve the Company and its representatives of liability and to indemnify them in cases of harm incurred by me or any guests.
7. I have provided complete disclosure of any relevant medical history, including instances such as seizures, heart, lung, kidney, or pancreatic diseases.
8. I grant the Company the authorization to contact appropriate authorities or agencies if my dog bites a person or another animal.
9. Any cancellations made with less than 72 hours’ notice will result in a charge equivalent to the full fee. Where puppy preschool sessions are missed we do not offer make-up sessions.
10. If a dog remains uncollected for a period exceeding three (3) days from the scheduled departure date without alternate arrangements, it will be considered abandoned. I acknowledge that the Company may, at its discretion, contact animal rescue, welfare, or control organizations to remove an abandoned animal. In such a scenario, I hold the Company harmless for its actions. I remain accountable for any charges, costs, or damages accrued by my dog during its stay, even if it becomes classified as an abandoned animal and is subsequently surrendered.
11. I am aware that failure to fulfill my obligations outlined in this agreement may result in legal action against me, which could include but is not limited to, initiating a lawsuit or involving a collection agency. I acknowledge that I will be liable for collection costs as well as all reasonable attorney’s fees and court expenses (including reasonable expert witness fees), in addition to any outstanding balances.
12. This Agreement and the associated waivers and responsibilities will continue to be effective as long as my dog participates in any activity affiliated with the Company. I understand that it is my responsibility to keep the information herein updated, and I accept liability for any lapse in doing so. I will receive written notifications of any policy alterations or updates and may be required to execute a new agreement.
13. I acknowledge that in the event of injuries to myself, my dog, my representatives, or my guests, or damage to property while at the Company’s premises, I may be considered to have waived my rights to file a lawsuit or seek compensation, as I have relinquished these rights through this document. I am also aware that if damages are caused by me, my dog, or my representatives through actions or inactions to the Company, another animal, an individual, or property, I may be held accountable for associated costs, including expenses and attorney’s fees necessary to defend the Company against such claims.
I have carefully read this Assumption of Risk, Indemnification and Waiver of Liability and fully understand that it is a waiver and release of any and all liability without expiration. I fully understand its contents, and voluntarily agree to the terms and conditions stated above. I acknowledge that I have had ample opportunity to read this entire document, address any inquiries, and seek legal advice if desired. If any portion of this agreement is held invalid, the remainder of the agreement shall remain in full force and effect.
Photograph and Media Consent
I hereby grant permission for Riverina K9 (as described above) to capture and utilize photographs and/or audiovisual recordings of myself and my dog. I authorize Riverina K9 to utilize these materials for educational and social media purposes, including but not limited to still images, videos, and similar media. By doing so, I release Riverina K9 from any potential claims related to issues such as defamation, invasion of privacy, or other claims associated with the use of these materials. Each section of this agreement is independent and valid on its own. If any provision is found unenforceable, it will not affect the enforceability of other terms and provisions outlined here.
Disclaimer of Liability and Acceptance of risk
You acknowledge that your attendance at group classes may result in injury to dogs and/or people. You are voluntarily attending this activity with knowledge of the risk involved, and agree to assume any and all risks of bodily injury or property damage, whether those risks are known or unknown.
This release extends and applies to, and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liability and the consequences thereof, as well as those now disclosed and known to exist.
You acknowledges that group classes can be inherently dangerous activities, during which injury or harm may occur to dogs and/or persons. This includes, but is not limited to, vehicular accidents, trips and falls, contagious illnesses, and injury resulting from the action of dogs or people such as bites, scratches, being knocked over or stepped on etc.
You are responsible for the actions of their dog(s) at all times, and any financial or moral ramifications of their dog(s)’ actions.
You forfeit all right to bring a suit against Riverina K9 Services for any reason. They will make every effort to obey safety precautions as listed in writing and as explained to them verbally.
